These Terms and Conditions set out the basis on which Rubbish Removal Kingston provides waste collection and rubbish removal services to residential and commercial customers. By booking a collection or using our services in any way, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means any individual, business, landlord, agent or organisation that requests or uses our rubbish removal or waste collection services.
Services means any rubbish removal, waste collection, clearance, loading, transportation, disposal or related services provided by Rubbish Removal Kingston.
Booking means a request by the Customer for Services, whether made by telephone, email, online form, or any other method accepted by us.
Waste means any items, materials, rubbish, junk, furniture, appliances, garden waste, construction waste or other items that the Customer asks us to remove, excluding any prohibited items as set out in these Terms and Conditions.
Rubbish Removal Kingston provides waste collection and rubbish removal services within our advertised service area. We aim to offer flexible collection times and responsible disposal of waste in accordance with applicable legislation and environmental regulations.
Unless otherwise agreed in writing, our Services include the loading of waste from the agreed collection point, transportation to a licensed facility, and lawful disposal or recycling where available. Dismantling, heavy demolition work, or specialist removal services may not be included as standard and will only be provided if expressly agreed.
3.1 Customers may request a booking by contacting us via telephone, email or any online booking system that we may operate. We may request information about the type and estimated volume or weight of waste, access to the property, and any special requirements.
3.2 A booking is not confirmed until we have accepted it and provided the Customer with a time window or date for the collection. We reserve the right to refuse any booking at our absolute discretion, including where we reasonably believe that we cannot safely or lawfully carry out the requested collection.
3.3 Any quotation or estimate given at the time of booking is based on the information provided by the Customer. If the actual volume, weight, nature of the waste, or access conditions differ materially from what was described, we may adjust the price, refuse to remove certain items, or cancel the booking as set out in these Terms and Conditions.
3.4 The Customer is responsible for ensuring that the contact details given at the time of booking are correct and that someone is available to grant us access at the agreed time. We will not be liable for any delay, missed appointment or additional charges arising from incorrect information provided by the Customer.
4.1 It is the Customer’s responsibility to ensure that we have safe, reasonable and lawful access to the property and to the waste that is to be collected. This includes arranging for parking permits or visitor parking where necessary and ensuring that any access codes or keys are provided to us on the day.
4.2 We may refuse to carry out or complete a collection where we reasonably consider that access is unsafe, impractical or likely to cause damage to property or vehicles. In such circumstances, a call-out or cancellation charge may apply.
4.3 Customers must ensure that waste intended for removal is clearly separated from items not intended for disposal. We will not be responsible for any items taken away in error where they were not clearly identified or were mixed with waste.
4.4 Where waste is to be collected from inside the property, the Customer must ensure that routes are clear and that the area is safe for our personnel to work in. We are not obliged to move heavy items that present a health and safety risk.
5.1 Prices for our Services are generally based on the volume and type of waste, the labour required, and any additional factors such as difficult access or special handling needs. We may provide a guide price in advance based on description or photographs, with the final price confirmed on site before the collection is carried out.
5.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the collection. We may accept payment by cash, card or other methods as notified to the Customer. We are not obliged to release receipts or waste transfer documentation until payment has been received in full.
5.3 Where Services are provided to commercial Customers or repeat clients on account, payment terms will be as agreed in writing. If payment is not received by the due date, we reserve the right to charge interest on overdue sums at the statutory rate and to suspend further services until the account is brought up to date.
5.4 All prices quoted are exclusive of any applicable taxes unless expressly stated otherwise. The Customer is responsible for paying any taxes, duties or charges that may apply to the Services.
6.1 Customers may cancel or reschedule a booking by giving us reasonable notice before the agreed arrival time. Specific notice periods or charges may be communicated at the time of booking. We reserve the right to charge a cancellation fee where short notice is given or where our vehicle and crew have already been dispatched.
6.2 If we attend the property at the agreed time and are unable to carry out the collection due to the Customer not being present, lack of access, or the waste not being available, we may charge a call-out fee or a proportion of the quoted price to cover our costs.
6.3 Where we are kept waiting beyond a reasonable period due to the Customer’s actions or omissions, we may charge a waiting time fee at our standard hourly rate or as advised at the time of booking.
6.4 We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, traffic disruption, staff illness or legal restrictions. In such cases, our liability will be limited to rebooking the collection at a mutually convenient time or, at our discretion, refunding any payment already made for that particular booking.
7.1 We operate in accordance with UK waste regulations and will only collect and dispose of waste in a lawful manner. Certain items may be subject to special handling requirements or may be prohibited from our standard Services.
7.2 We do not normally accept hazardous or special waste, including but not limited to asbestos, chemicals, solvents, oils, clinical or medical waste, gas cylinders, explosives, liquids, tyres or any items classified as hazardous under applicable regulations, unless this has been expressly agreed in advance in writing.
7.3 The Customer warrants that all waste presented for collection is non-hazardous and lawful to handle and dispose of as general, bulky or commercial waste. If any prohibited, hazardous or unlawful items are found within the waste, we may refuse to collect some or all of it, impose additional charges, or require the Customer to remove those items before we proceed.
7.4 We may require the Customer to complete or sign relevant documentation, including waste transfer notes, to comply with UK waste legislation. The Customer agrees to provide accurate information and to retain any required documentation as may be necessary.
7.5 We aim to divert as much waste as possible from landfill through reuse and recycling where suitable facilities exist. However, we do not guarantee that any particular item will be recycled or re-used.
8.1 The Customer confirms that they have the legal right, title or authority to request the removal of the waste and that our removal of the items will not breach any third-party rights or any tenancy, lease or property agreement.
8.2 The Customer is responsible for ensuring that waste does not contain any confidential, sensitive or personal data. We accept no liability for any loss, misuse or disclosure of data contained in items collected for disposal, such as documents, hard drives, computers or electronic devices, unless expressly agreed in writing.
8.3 The Customer agrees to co-operate with our staff and to follow any reasonable instructions given for safety or operational reasons during the collection.
9.1 We will exercise reasonable care and skill in providing the Services. However, we will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of reputation, arising from or in connection with the Services.
9.2 Our liability for any direct loss or damage to property caused by our negligence will be limited to the reasonable cost of repair or replacement, taking into account the age and condition of the property, and will in any event be capped at the amount of our public liability insurance in place at the relevant time.
9.3 We will not be liable for any damage caused by defects, weaknesses or pre-existing conditions of the Customer’s property, including but not limited to walls, floors, driveways, paths or access routes, which could not reasonably have been avoided while carrying out the Services.
9.4 We will not be liable for failure to perform or delay in performing any of our obligations where such failure or delay is due to events beyond our reasonable control, including but not limited to acts of God, extreme weather, industrial disputes, accidents, road closures, or compliance with any law or governmental order.
9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited.
10.1 We maintain appropriate insurance cover for our business operations, including public liability insurance, to a reasonable level for a waste collection and rubbish removal service in the United Kingdom.
10.2 The existence of insurance does not extend or increase our liability beyond that which is set out in these Terms and Conditions.
11.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as reasonably possible, providing details of the issue and any supporting information.
11.2 We will investigate complaints in good faith and endeavour to resolve them promptly. Where appropriate, we may offer to rectify the issue, provide a partial refund, or take other reasonable steps. Any remedy will be at our discretion, subject to your statutory rights.
11.3 If a dispute cannot be resolved between us by informal negotiation, either party may pursue legal remedies in the courts as set out under Governing Law and Jurisdiction below.
12.1 We may collect and process personal data about Customers in order to arrange and provide our Services, manage bookings, process payments and handle enquiries or complaints.
12.2 We will take reasonable steps to keep personal data secure and to use it only for legitimate business purposes and in accordance with applicable data protection laws in the United Kingdom.
12.3 By using our Services, the Customer consents to the collection and processing of their personal data for these purposes. Customers may contact us to request access to, correction of, or deletion of their personal data where permitted by law.
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal and regulatory requirements.
13.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking and the related Services. We recommend that Customers review this page periodically to ensure they are aware of the current terms applying to future bookings.
14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed deleted without affecting the validity or enforceability of the remaining provisions.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the provision of our Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation, including non-contractual disputes or claims.
By making a booking with Rubbish Removal Kingston or by using our rubbish removal and waste collection services, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions.
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Hire our well-trained team and enjoy the best value rubbish removal Kingston services at the prices you will be highly impressed.
Tipper Van - Junk Clearance and Rubbish Removal Prices in Kingston, KT1
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Junk Clearance and Rubbish Removal Prices in Kingston, KT1
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
